Returns Information
We understand that returns are sometimes necessary. Standard Lighting accepts return requested within 14 days from the date of delivery or collection, provided the product meets our returns requirements.
To be eligible for a return, the product must be unused, in its original packaging, in a resalable condition, and supported by a valid proof of purchase. The return request must also be communicated to us within the 14 day-return period.
All returned products are inspected and tested before a credit or refund can be processed. We reserve the right to decline a return if the product is used, damaged, incomplete, not in its original packaging, or no longer in a resalable condition.
Products Not Eligible for Return
| Product / Order Type | Return Status |
|---|---|
| Bulk Orders | Not Eligible for Return |
| International Orders | Not Eligible for Return |
| Cable Cut to Length | Not Eligible for Return |
| Light Bulbs | Not Eligible for Return |
| Items Reported After 14 Days | Not Eligible for Return |
Information
To request a return, please email sales@standardlighting.co.za with the following information:
- Your order number
- The item/items you would like to return
- Your collection address, if required
- Parcel size or estimated package dimensions
- Whether you would like a credit or refund
- Banking details, if a refund is selected
As a customer centric company, we are always open to feedback and suggestions. We would appreciate it if you could include in your email the reason for returning the product and what we can do better. This helps us to improve our service and product offering.